Frequently Asked Questions
Animal Testing / Cruelty Free
Our products are tested on our employees, friends and family, but never (ever) on animals. We are against animal testing and ensure our manufacturers adhere to this same principle. We believe in safe and effective testing alternatives, while ensuring product and consumer safety.
Adverse / Allergic Reaction
We recommend discontinue use immediately and contact your medical professional if you feel necessary. They can provide you details on what ingredient you may have had a reaction to. Please contact us at email@example.com to inform us of the product you were using and the reaction that occurred.
Ex. All Karuna products are safe and gentle to use. If you experience an adverse reaction, remove the mask immediately and cleanse face of all serum from the skin surface. If redness persists, apply Aloe Vera or a cold compress. Should you experience a prolonged reaction, contact your doctor or dermatologist.
To test your skin’s sensitivity, apply a small amount of the mask serum to the back of your hand or forearm to monitor for any type of reaction.
We monthly offer samples and specials gifts to our Instagram followers, so join us @sooae.official now!
Frequency of Mask Usage
2-3 times per week is generally recommended, but there's no requirement as it depends on user's skin condition. You can use a mask daily!
Pregnant / Breastfeeding
*** We do not use hazardous ingredients for any of our products, however, it is always best to consult your healthcare professional before beginning new skin regimes.
*** We use natural ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
Not at the moment, we are working to note the Vegan products on our website so stay tuned.
*** Not at the moment, we are working to note the Vegan products on our website so stay tuned.
*** Some of our products contain animal derived ingredients such as honey and donkey milk. If you have any questions on animal derived ingredients, please contact firstname.lastname@example.org and let us know what product you are interested in and we can provide more information.
No! We are so used to saying "Yes," but are happy to say there are NO phthalates in our products.
*** The glycerin used in some products is sourced from vegetable fats and oils. If you have any questions on Glycerin Vegetable, please contact email@example.com and let us know what product you are interested in and we can provide more information.
Natural or Organic
*** Some products feature key ingredients found in nature, but they are not certified all natural or organic.
Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in. If you cannot still find a proper information, please contact firstname.lastname@example.org and let us know what product you are interested in and we can provide more information.